India's first bullet train network plans to say ‘sorry’ to its passengers if the train gets delayed, even by a couple of minutes. NHSRCL will integrate this feature from the customer service manual of Japan’s Shinkansen bullet train network.
from The Financial ExpressThe Financial Express http://bit.ly/2G1T95U
Monday, 28 January 2019
It’s a first for Indian Railways! India’s first bullet train service to say ‘sorry’ for over 1 minute delays
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